Cancellation Policy

Cancellation Policy — Homrz

Last updated: April 2, 2026

This policy explains how order cancellations work on Homrz, including cancellation fees. By using the Platform or placing an order, you agree to this policy.

Important: Homrz is a marketplace. Fulfillment, shipping, and COD collection are handled by Sellers and/or third-party partners. Cancellation availability depends on the order status.

1) Order Status & Cancellation Availability

2) Cancellation Fees

Cancellation fees may include one or more of the following:

A) Homrz platform fee

1. 0% if cancelled before confirmation or before preparation starts (typically).
2. Up to 2% of the order value (min 5, max 25 in the order currency) if cancelled after confirmation/while processing to cover operational costs.

B) Seller preparation/restocking fee

A Seller may apply a fee if:

1. Preparation has started
2. Item is customized/made-to-order
3. Packaging/materials were used

Any such fees must be clearly disclosed on the product/store page before purchase.

C) COD partner fee (third-party)

Since COD is provided via a third-party collection partner, COD service/collection fees may be non-refundable once the service is initiated (e.g., shipment created, pickup scheduled, delivery attempt).

COD fees may be refunded only in cases of proven Seller fault or a verified partner operational issue (case-by-case).

D) Shipping/packaging/pickup costs

Any costs already incurred (special packaging, pickup, shipment creation) may be deducted where applicable.

3) Customized / Made-to-Order Items

Customized items may not be cancellable once production starts, or may be cancellable with a fee depending on the production stage (where permitted by law). This will be disclosed before purchase.

4) How to Cancel

Account > Orders > select order > Cancel Order > choose reason > confirm.

Support: info@homrz.com

5) Refunds After Cancellation

If cancellation is accepted:

1. Online payments: refunded to the original method (typically 5–14 business days).
2. Homrz Wallet: typically 1–3 business days.
3. COD: typically refunded to Homrz Wallet or an alternative method (typically 3–14 business days, partner dependent).

Non-refundable fees (e.g., COD partner fees already incurred) may be deducted.

6) When Cancellation is Not Available

Not available if:

1. Order handed to courier/shipped/out for delivery
2. Digital item delivered/activated
3. Customized production started
4. Fraud/chargeback review in progress

Return policy applies instead.

7) Abuse Prevention

Homrz may limit cancellation privileges or restrict accounts in cases of abuse (excessive cancellations or repeated COD refusal).

8) Contact

info@homrz.com